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Originally Posted by Car Prep Girl  I'm curious WHERE this kind of behaviour is tolerated, and why there isn't more of a stink brought about my employees and customers alike.
At the ERAC I work for cars are brought in constantly for service, and when a car has ANYTHING wrong with it, it is serviced immediately from the tire pressure light to a missing plastic part inside the vehicle, that doesnt affect safety at all. If it doesn't look presentable, or if it isn't safe, it is repaired before it is rented out. Even if it means canceling a reservation. |
Wow, sounds like a nice Enterprise branch to work for. Unfortunatley this is never the case at the other branches. We would rent cars with something wrong all the time. Some of the problems were not a safty hazard such as the "Check Engine" light would come on because the prior renter didn't tighten the fuel cap when they refilled the tank. In other cases though we would have people return their rentals complaining about some problem (like brakes) and then we would re-rent that vehicle within the hour, when that customer returned we would have to play ignorant to the same problems experienced by the renter. The branch was always reluctant to shop vehicle at the beginning or middle of the week. We would keep the vehicles to rent out and then shop on Friday or send those cars off when a branch or ARM needed to move cars.
The shadiest deal that was done by a fellow ERAC'er involved a Chevy Metro with an f'd up transmission, it could only go in reverse. Some walk-in customer only needed to use it for about two blocks tom move some stuff, the deal was booked at $5 for the day.
Absolutely under no circumstances were we to cancel a reservation or turn away business.