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Originally Posted by TicketBitch  I was wondering when this is going to turn into a lawsuit from an employee getting hurt or put in danger. I was thinking of all the repo's that are done by ERAC employees that are not trained in this aspect of the job. This is not something that a rental agent should not be asked to do. Note that real repo men do it at the ass crack of dawn, many of them with weapons in their tow trucks as it is a very dangerous practice. I had to go on a repo with my branch manager on my first day at the branch! Think about going on a repo in the hood and a disgruntled customer comes out with intent to harm to get that car back? Is ERAC ever going to step up and contract this out to professionals, or is it going to have to result in someting grave happening to an employee to correct this? Just curious if this has ever crossed anyone else's mind... |
Yes this crossed my mind! I only had to do this twice but both times were scary. One guy came out half asleep wondering WTF was going on. The other we were able to repo from some white trash without them knowing we were there. I was basically told to go snoop around the customer's house until the coast was clear. That's management training for ya!