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Originally Posted by Intern  I also dealt with some dude that would trash our cars and then come to the branch periodically to have someone clean the car.
He had a habit of going to the beach and getting a bunch of sand into the car. It wasn't just a little bit, we are talking full on shoveling sand into the car, no joke he had mounds of sand on the floor mats. He had a routine to fall behind on his deposits. We would call after he fell behind and he would agree to come in to leave more cash, he would show up to the branch in a few days and do the "since im here, could you vacuum my car?" The guy was such a douche. We did a lot for that guy and never made much off of the deal. |
That kind of shit I never tolerated. After my first two or three months of kissing ass and being a good little rental soldier, the light when on in my head that this job sucked, and for as long as I'm here no customer will walk over me like that and I really didn't care if the pink slip followed me for it. Thankfully, my BM more or less felt the same way, so the couple of times I actually told a customer to take a hike, he had my back.
We had this one sketchy guy come in every other Saturday w/o a rez to rent a car. To his credit, we often jacked the rate a bit on him, and he paid every time w/o complaining and on a legit CC, but the problem was the car would always come back three or four days later smelling AWFUL. It was like this guy would carry decomposing bodies or something during the time he was driving our vehicle. Usually there were a lot paper shreddings and stuff (things that don't look so bad at first, but are hard as hell to simply vacuum up) all over the back seats. The next time on a Saturday that I worked he stepped up to the booth at his usual time, I just flat out told him "no". I tried at first to tell him we were just too booked out, but he persisted to the point I just flat out told him that he brings the cars back in such shitty conditions, that it's simply not worth renting to you if we charge you anything under $1,000 a day.
I got a stern talking to for that one, but held my ground telling the ARM, literally, "I'm not a fucking doormat." I almost never curse at my superiors, but I was already at the point I didn't care all that much anymore (and he still didn't fire me, pussy).