[Hoopy Hound]

Peir Luc,

im sorry but you really need to get your facts straight. Glasgow does not have two airports but only ONE. As a Glasgow resident i can categorically tell you that you are wrong and quite frankly i hope you get $0 refund and court costs awarded against you.

It is the arrogance and stupidity of customers like yourself who think that they are always right that never cease to amaze me.

Had you done even the slightest bit of reasearch you would have realised that you were flying from Prestwick airport which is located near AYR on the very west coast of Scotland. This airport is at the very least an hours drive from Glasgow (in fact it is quicker to drive to Edinburgh airport from Glasgow) and had you articulated this to the ERAC staff member they would have explained the procedure for dropping cars at Prestwick.

Basically you should have taken the car to watsons air park and they would have arranged for the AYR enterprise to collect the car and given you the 1/2 mile lift to the airport terminal.

Whilst i cannot say for certain i would bet that upon arival - you thought that it no way could the inconvenience be your fault - rather it must be the ERAC employee - so you threw the keys into the nearest hire car box and forgot all about it until you recieved your credit card statment.

Quite frankly sir this is your own fault and it is customers like yourself who realy annoy the S**t out of anyone employed in the customer service industry. You need to remember that you are in a foreign country and therefore you should check exactley where you are flying from and if unsure ASK.

I would like to point out that i am an ex ERAC employee who holds no loyalty to the company and agree with many of the posts on this site but it was ignorant and stupid cusstomers like yourself who really need a reality check