I guarantee most of the hits on this webpage come from ex or current employees. You don't see too many posts from customers because most of them could care less I would think. If they have a bad experience, they will tell others, but I would think not too many take the time to research the company and try and find a way to post a complaint. People just don't have time and initiative to do that for the most part. I've had bad customer service from other companies, and I just leave it at that. I don't hunt out a medium to vent my frustrations. Now, I'm not putting this site down at all because I get a big kick out of it, and I'm not try to demean admin's experiences, but employees are more likely to be drawn to this site because they have to deal with that company every week.

"For example, last month 9,599 unique IP addresses viewed pages at FailingEnterprise. This one dissatisfied customer got the word out to that many people in just one month!'"

Admin, how can you possible know if those 9000 + views were from customers or potential customers? I would say that the majority of those are from employees or ex employees. I would bet my sarcastic wit on it. The company still sucks any way you slice it, but let's call a spade a spade.