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| Originally Posted by Unregistered In no way is this ment to be disrespectful, but 1 out of 5 is not the same as 80% unless you sample consists of only 5 customers. Sample size plays a huge, fundamental role in statistics (you went to college, you remember this).
And may I also point out that the other 20% might not have had a bad experience, they just did not feel COMPLETLY satisfied. They have four choices completely, somewhat satisfied, somewhat dissatisfied and completly unsatisfied. |
Please correct me if I'm wrong, but I thought the ESQI score was the percentage who chose one of the two top categories, not just the top category. If this is true, then the other 20% chose "somewhat satisfied", or lower.
Which is correct?
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