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| Originally Posted by FailingEnterpriseAdmin Why does your online reservation system offer reservations like this when you don't have any cars? It sounds like you should direct your anger at your bosses for allowing this, don't you think? Getting mad at your customers sounds like you've made a fundamental error in judgement... |
It's just like the airline industry. To make a profit and continue to serve our customers we have to be efficiant. Since reservations are free and no shows are common we'd either have to over book or file. And most of our customers, make that 80%, would hate to see that.
No anger here.