Quote:
| Originally Posted by never again in Florida 1. employees keep you on hold forever
2. employees mix up lease forms: mistakes, mistakes
3. employees lie - lier, lier, pants on fire
4. branch managers lie -ditto and may you burn in hell!
5. employees take messages and never forward to management
6. you can not leave a complaint on web site - they do not care
7. they will put in a vehicle that is unsafe
8. they will cover up their mistakes and never honor the customer
9. Never again will I rent from orlando airport site - beware!!!!! |
[REPLY]
1. Most likely ONE employee is usually alone in the office, with 30 reservations, no cars, 15 incoming calls, 25 msgs to call back Insurance customers that need a car ASAP, 10 angry people in front of them -only 1 with an actual reservation. (this is what I like to call understaffing) best of luck- hang up and call Hertz -if its a holiday and you're calling the day of - you're not getting a car anywhere and you should be donkey punched for being a f-ing retard.
2. Employees mixup everything because other companies have more than one person to input info, check people in & out, do callbacks, clean cars, answer phones, pick people up, make sure ins rentals are extended, get bs stats, go out on sales, sellup, sell insurance, manage the fleet, grow the fleet, train new employees, collect a/rs, write up dxs, keep branch costs down, maintain the cars and make sure that you have a comparable car to your 1978 chevy nova (and of course I understand that nothing-not even a brand new 05 camry will do!)
3. Employees lie because ..yes they did take the reservation, and no they didnt have a car for you and they probably won't. But if they didnt take that reservation and make sure their fleet is over 93% by 2pm when the count goes out they will be in trouble... and oh yeah the area manager will definitely get those cars for you so "keep booking, and my favorite "BOOK DONT LOOK" (we'll get the cars, its just your job to book- area manager) -F-THAT its our job to take it up the ass from the customer when the car isnt there and the area mgrs and vps are no where in sight
4. Branch managers ARE lying to you..take it up the next level to the person that told them to lie or a promotion would be on the line.
5. Again, nobody has time to deal with the fact that your favorite Canadian radio station didnt come in in that blue corolla and you want your money back after renting for a month. hey i have an idea what you can do with that dialing finger.
6. Of course they dont care. It's a multi billion dollar company. People aren't going to stop getting in accidents and needing cars. Andy Taylor is so rich he wipes his ass w/ $100's, do you think he has time to listen to you or cares.
7. They're safer and more maintained that any preowned or car you've driven. You know what dont drive it then.
8. Half of the customers/bodyshops/ dealerships rip off the branches. Customers damage cars and dont pay. That money comes right out of the employees paychecks. My advice is to be an a-hole and you will get your money back.
9. You're business will be soo missed let me tell you!