Based on all the information Admin has provided, particularly his experiences with Enterprise, he seems like an educated, and reasonable customer.

All of my debacles with working for ERAC are directly related to unreasonable, uneducated, overly demanding, "check card is a credit card" bargain badger customers. By unreasonable I mean a customer complaining about the color of their compact 9.99 deal, complaining about a free one class upgrade to a fcar becasue it will eat too much gas, complaining that they have to fill out a cq form because it's too much paperwork, complaining that a 24.99 weekend special rate is too much and characterizing it as "highway robbery".

By uneducated I mean a customer being beligerent to an erac employee because their ins policy provides 20/day and they don't want to pay anything out of pocket but they also don't want to drive a small car. You ask, uneducated? Well, they obviously weren't educated by their agent as to the available rental allowance options. If that wasn't the case, then you could easily classify them as bargain badgers because it's not much more to get a policy that provides 35/day. Furthermore, a customer who says their check card is a credit card is either ignorant, or was severely misguided by the personal banker at their local bank, I doubt the latter is the case.

I DO think the ability to shift these difficult customers from a hostile and sour attitude to a appreciative thankful attitude is the job of any ERAC employee, however, it's a fucking hassle, and impossible at times.

On the other end of the customer spectrum, you have well informed, well ecduated, well prepared customers. They should be the easiest to take care of. These customers, for the most part, don't DEMAND grand slam, dirt cheap, rock bottom rates. They make their reservations in advance, they expect their particular car class to be reserved, clean and ready to go. They have an actual credit card with an available limit. They understand we can't always get the exact car class for them, that it's our job to provide them with a car class closest to their reservation, which is mostly remedied by an "appropriate" free upgrade. On a side note, any phantom or bait and switch sell up is downright unethical, shady and just embarassing. Not to mention attempting this elementary tactic on a regular, shrewd customer? Wow. I will say admin, the eracer who tried this on you had some balls, period.

Any concern or dissatisfaction one of my "reasonable" customers have, i'm going to take care of. Why? Because i'm confident that if they have a problem worthy of mentioning to me, it's an issue we caused. Furthermore, I'm going to take care of it because I know they will appreciate it. I truly believe Admin never expected the "best" rates, colossal free upgrades to a luxury car, red carpet, etc. In addition, I don't think any of his issues with enterprise are unreasonable. I do find it moumentally sad there are offices providing bad service to "good customers".

I appreciate customers like Admin because they do make my days at ERAC easier...