I work in 17DD
I heard a coworker say this today:
"I wonder why customers have been so angry lately..."

::flare of trumpets::
I'll tell you why

For whatever reason, DD is sitting so tight, it is almost impossible to reasonably guarantee a customer a car. This summer has been nothing but 'free upgrades' (sure, a 15P is technically a minivan...) 'free rides to other branches' (The branch is just usually 30 minutes up the road... but it's rush hour... and there's a construction zone...) and 'angry wrongfully-delayed customers'--- NOT due to the fact of poor planning on the part of branches and their managers, trust me, they're fighting the good fight, but by the constant mantra from upper management to:

'book it book it book it'

and

'sit tight.'

and the rampant 'deletion' of the fleet

It has led to a new atmosphere in which branches are not, and DO NOT HAVE the ability to trade/share/help-out/etc., because there's not enough cars in the region. You can't get cars, and you definiately can't guarantee cars, unless you miracously get a return.

In this new era of region 17DD, the words of the day/week/month are:
"TENATIVE RESERVATION."

Obviously, there's a fine line between 'sitting tight' and 'having enough cars for your customers,' and obviously, deleting cars leads to nice returns, but anyone in 17DD that 'runs their fleet' right now knows EXACTLY what I'm talking about, and any cheesy gung-ho troop-rousing cliches just aren't having the same effect on employee morale anymore (if they ever did).

*****A bunch of branches got smashed by esqi drops this time around, I wonder why.*****