Quote:
| Originally Posted by s_burton I just returned a car to Enterprise and the person checking it in noticed a couple of small dents, high-up towards the rear of the car. I hadn't noticed them when I took the car as I'd been advised to look for deep scratches and large areas of damage. There was a large scrape on the bumper which I was told didn't count, but I insisted it was recorded anyway. Plus the guy checking the car out to me had just taken it to be "washed" and it was still dripping wet. A small scratch I pointed out on the side wasn't large or deep enough to warrant recording.
So, I didn't take any of the offered insurances.
I had noticed the dings after the car had dried, maybe the next day when filling up with petrol, but thought nothing of it as it wasn't a huge dent or anything.
When I returned the car the person checking in filled out an accident report and had me sign it. The damage wasn't already noted in the vehicle history so I was told they'd check the last 15 rentals. The rental was not closed out so I have no idea what they're planning to do.
Have I been scammed?
I've not taken the phone survey yet, but the person di ask me if I was happy with the rental and told me I might get a call - I guess my responses depend on the outcome.
Thanks,
s_burton |
What you need to do when the Loss Control department calls you (or you call them first) is to tell them the facts....washed car, employee missing damage you had to point, etc. Here is the most important part, and where they get caught all the time. Ask for copies of the last 10 contracts showing that the damage was not marked on any of them. This should take the car history back 30 days+. If it was on there before, chances are VERY GOOD that someone marked it at somepoint in those 10 contracs. Usualy they'll bich about ahving to do the work and customer confidentility, so tell them to just send you the copies with the names/addresses and other info blacked out.
It sounds like you're in the UK? Not sure how courts work there, but in the US you can eventually subpoena those records in court if it goes that far. ERAC doesn't want to look like dumbasses in court, so they'll look at the contracts, find the damage somewhere else, contact you, and you'll get a "sorry for the time, someone made a mistake". A real good feeling after you spend a lot of time going back and forth. If you really want to twist on them after they find the previous damage, ask for the Regional VP, or Group President's phone # and contact them about their procedures. This will then gain steam as the shit rolls downhill to the employees. That is about the only way to affect change.