Quote:
| Originally Posted by s_burton I just returned a car to Enterprise and the person checking it in noticed a couple of small dents, high-up towards the rear of the car. I hadn't noticed them when I took the car as I'd been advised to look for deep scratches and large areas of damage. There was a large scrape on the bumper which I was told didn't count, but I insisted it was recorded anyway. Plus the guy checking the car out to me had just taken it to be "washed" and it was still dripping wet. A small scratch I pointed out on the side wasn't large or deep enough to warrant recording.
So, I didn't take any of the offered insurances.
I had noticed the dings after the car had dried, maybe the next day when filling up with petrol, but thought nothing of it as it wasn't a huge dent or anything.
When I returned the car the person checking in filled out an accident report and had me sign it. The damage wasn't already noted in the vehicle history so I was told they'd check the last 15 rentals. The rental was not closed out so I have no idea what they're planning to do.
Have I been scammed?
I've not taken the phone survey yet, but the person di ask me if I was happy with the rental and told me I might get a call - I guess my responses depend on the outcome.
Thanks,
s_burton |
Good luck! Hopefully the damage was there before.
You raised a good point that I, as a former employee, used to get annoyed about. Really, is there a good time to walk around the car? No customer wants a dirty car so we'd have to clean it, but a freshly washed car is hard to spot dings and scratches on as well. However, so is a dirty car. Then, of course, there's walking around a car in the rain, in the snow, in the dark, in a parking lot of moving cars while keeping up the banter with the customer and building rapport so you can sell CDW, knowing that there are a couple other customers waiting for you in the office and all ten lines are ringing but you're the only one there and you have to finish serving this customer, then the waiting customers, then make arrangements for your car prep (who is driving a customer home) to go and pick up three more customers. Somewhere in there you have to finish your ARs before your ARM has your ass in a sling and you have to do callbacks so that you can find dropped cars for the customers your carprep is picking up. This was fairly descriptive of my last six months on the job.
No wonder damage gets missed!