Originally Posted by Unregistered

I agree with the first post. HOW CAN YOU POSSIBLY MAKE SOMEONE HAPPY and COMPLETELY SATISFIED if the cars are NOT THERE to meet the reservations. I don't know about THAT person's branch/area, but in my area, if we were to book reservations on the availability of cars in the region, we would NOT BE BOOKING RESERVATIONS.

**NOTE: To any potential future ERAC'ers, the above response that states that ESQI is solely the fault of the branch's employees is a solid indicator of how this company passes the buck. Write me and my employees up for poor esqi performance because my customers are unhappy due to the fact that there aren't any cars available, because we can't meet the demand of our bodyshops, dealerships, and insurance customers on top of the normal reservations? That sounds like area manager jive to me.

Honestly, the first person that replied to this post just strengthened it's position.