"F#$&ING DEGENERATES"
This phrase is just as important as asking the 3 critical questions. So make it part of your daily ERAC vocabulary. Incorporating “F&#$ING DEGENERATES” comes natural for most Enterprise employees. This is an astonishing claim since studies show that nearly all employees have never used the words
"F$%#ING" and “DEGENERATES” together in the same sentence until coming aboard with Enterprise. For the few who have trouble integrating this term into your day, here are some common uses for “F#$%ING DEGENERATES”:

1) Employee, “you said you had a major credit card…..this says DEBIT on the top…which would make this a debit card.”
Customer, “but I use it as a credit card too, well do you take Sam’s cards?”
Employee, “YOU F$%$ING DEGENERATE”

2) Employee, “Okay, I’m going to authorize your card for the amt + $150 that we spoke about over the phone, which is $275 total…SWIPE……It didn’t go through.
Customer, “oh, it’s got to be available?”
Employee, “YOU F&$@ING DEGENERATE”

3) Employee, “I can’t use these utility bills”
Customer, “why not?
Employee, “because you have a $500 past due on your power bill, and your lease says “subject to eviction.”
Customer, “but they show my address”
Employee, “YOU F$&@ING DEGENERATE

4) Employee, “Thanks for choosing Enterprise, how can I HELP YOUUUUUUU.”
Customer, “Do you take money orders?”
Employee, “YOU F&$@ING DEGENERATE”

5) Employee, “you came up on our DNR screen, I can’t rent you a car”
customer, “why?”
employee, “apparently we had to go get the car from you because you owed a balance of $1003.48.”
customer, “oh I paid that already”
Employee, “No you haven’t, and plus the notes say that the branch manager found you in our car on the side of the road cracked out, passed out, bruised and beaten. So out of my store “YOU F&%$ING DEGENERATE CRACKHEAD”

Reason 5 introduces the word for next weeks lesson…..”CRACKHEAD”