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| Originally Posted by Unregistered And another thing, how much money did this dullard lose out on? Seriously, a couple of bucks? I used to work for ERAC and I was a branch manager at one point. Because my cars were so shitty, I never charged gas. I even tried to give gas refunds if they brought it back with a little more (my ARM would tell me not to). But, I had to charge gas if they got the car full and returned it empty. Gas isn't free as you may have guessed. And because of some vo-tech graduates like the original poster of this thread, they would return the cars empty and because of the turnaround rate they would go out empty.
And I do get out often Admin, I don't sit behind a computer 24/7 monitoring this glorified hate site. Maybe you should go out and check out the price of gas before you start talking shit. |
I'm not asking Enterprise to provide free gas. You already mark up for the "fuel purchase option" as well as the "refueling service". Here in the Bay Area, you add $1.00/gallon markup to gas. Yes, gas is expensive, and then you charge even more for the service.
Why can't you do like the other major chains and give a full tank and the two dreaded options, fuel purchase and refueling service, as well as the "just bring it back full" option.
The original poster is right that planning to bring it back with the same level you got it at is an invitation to either over fill, losing money, or underfill and getting way overcharged for gas.
Enterprise is optimizing here for their own benefit, and the customer gets screwed. Twice I rented from Enterprise and the tank was empty. I'm not asking for free gas, I'm asking for a car that works and a chance to avoid the gasoline refill rip-off.