[Tim O' Tei]

And it gets to me too. It really, *really* sucks when an office SHOWS availability, I have a customer on the line with a broken-down Enterprise rental needing a switchout, I call the office, and they have no cars (or at least claim not to have any). You try telling someone who's in the middle of nowhere and who has to work the next morning that you're sorry their rental broke down, but we have no cars available where they are and we'll have to get them a hotel for the evening. It's so much fun, let me tell you.

At my office we would put "Res/Customers name" especially for vans/laregrer cars but our Area Manager BRENDAN KEANE would unreserve these leading to Natres booking in deals. Additionally if the deal booked for over an hour aheasd for a large auto or whatever, he would rent the car we had travelled three hours to pick up and say "I'll find you another". Then he'd leave and go to another office when he realised he had screwed us over.