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| Originally Posted by Unregistered Another thing to keep in mind, Enterprise is the only company that will come and pick you up. Are you suggesting that after we drive thirty minutes each way to pick a customer up we should stop at a gas station on the way back?? That would be idiotic, I'm sure you can agree with that. If gas is such a big problem just mention it before leaving, I can't even tell you how many times I went to the station at the customers request to fill up the tank. And if the customer was in a hurry and the car only had a quarter tank I would mark the contract indicating that it was rented on empty so that the customer could push the empty tanked vehicle in upon return and I wouldn't charge for gas.
I've recently left my position of Branch Manager at ERAC and I hate the company as much as the next person, but ERAC isn't making a penny on gas..you can choose to believe that or not, but I saw the truth in my paycheck every month....the numbers don't lie....STOP BITCHING!! Not everyone is trying to get something over on you all the time!! |
And you are wrong, enterprise is not the only company that picks their customer up, any hertz local edition offers free pickup and delivery service, or we do the rental onsite, so quite claiming "we are the only ones that do customer pickup" haha its not true.