[FailingEnterpriseAdmin]

NatResGirl,

Thanks for the explanation about "selling out" of a class of car. Here's what I've gathered so far:

If the local branch or area contacts NatRes and "sells out" a car class, then NatRes will not offer reservations for the car class and location. Fair enough, you only offer what your screens tell you is available.

The local branch isn't allowed to call NatRes and "sell out" a car class. This must be done by a more senior manager, and it's very hard to persuade them to do this.

The net result is the same. There's some accidental or intentional lack of communication in the company. I think local managers prefer not to "sell out" a car class because it's so much better for their numbers to have customer lined up waiting for whatever car comes in. "Book, don't look" is alive and well, and it's done by the local/area managers.

Of course, I would have expected that 15 years ago Enterprise would have linked their NatRes system with their local operational systems and there would be real-time updates to what's sold out or not. Why is Enterprise literally decades behind the rest of the corporate world in this regard? Why does a manager in one location have to look something up in his nationwide computer system, and then place a call to someone else, asking them to make an entry into the same nationwide computer system, so that NatRes, looking at the same nationwide computer system, doesn't reserve cars that don't exist? Why isn't this done seemlessly, automatically, and transparently?

The airlines mastered this 30 years ago. How come Enterprise still hasn't done it?