The 27% number may be correct for the company as a whole which would include car preps (50% minority) and NatRes (I am guessing a high % of minorities as well). But those are extremely low paying jobs, and in fact one of the car preps at my branch lives in government housing. If you only include rental, which is the face of the company, the number is 10% or less. In my area, which has 9 branches and about 30 employees (including BM's, AM's, MT's) there is 1 black MT and 1 black AM. Thats it---everyone else is white.