Quote:
| Originally Posted by Bled Green Don't worry. The Area/Group Manager are aware. They will high five the Branch Manager and team for exceptional IPC and PKG.... until there is a bad DX and Loss Control starts the underwriting investigation. Then, the GM or Controller will call the Group Manager, the Group Manager calls the Area Manager, the Area Manager chews out the Branch Manager and might write them up.
Part of the deal. Roll the shady deals early and often. Remember, upper Mgt only cares when it causes problems. |
God, how true is that. Whenever I did the LC section of New Hire Training, I always, always told the kids that we knew stuff went on, we'd all been in rental, and we knew that all we could do was give them the training and hope they made good judgments.
The very best advice I always gave my newbies was this: If you aren't comfortable with the deal, don't put your name on it. Pass it off to the assistant or BRM and don't worry about your package sales. Another one will come along.
In other words, pass the buck UP because when the fit hits the shan and the cash Caddy gets totalled, the name on the contract is who gets to answer for the deal. Renter and employee alike.