www.fortune.com/fortune/s...03,00.html

Then why does he encourage us to run our fleet at 95% so we never have the car the customer reserved.

Why does he encourage us to make people who booked the 9.99 special wait in the lobby for an hour while we find ways to "sell them up"

Why does he encourage up to tell people to "come on in" when we have no freakin cars