Quote:
| Originally Posted by EnterpriseProblems I'm suspicious of what this man was up to and how my card did not work on his machine, the way he took offense at my legitimate concern about why the car was not working (scam or not?) and have decided to look into my legal options against Enterprise Corporate. |
First off it is total BS that he couldn't take your card by manually entering the numbers. All they have to do it take a physical imprint or copy of the card at the point of purchase. We used to rub them directly onto the contract.
It does sound like he wanted you to purcase the DW, and was hell bent on forcing you into it. I hate to burst your bubble but you will have little to no ground to stand on legally. ERAC has the right to refuse service. If you genuinly did nothing to agitate this employee he didn't go about things the right way, but there is not much you can get ERAC on.
Really all you can do is call and speak to the employees area manager. I am sure he will tell you this matter will be taken care of and then go talk to the employee and get a different story and side with his employee, but offer you a free rental weekend or something.
Sorry for the bad experience, but you aren't the first to recieve this "exceptional service" ERAC is so proud of!