Quote:
| Originally Posted by EnterpriseProblems On Saturday,
12/10 I went to the enterprise rental facility at the
Ottawa Airport to collect a rental car which i had reserved through Expedia.
When I got there, i asked the man at the counter whether they had collision insurance and he offered to sell me some for $24 when my rate was $17 a day.
i decided to use my American Express, which has a collision waiver, if i rent with that card.
The rep took my card, tried to swipe it through their machine several times and could not get it to work.
He came back to me and asked i could use another card.
I asked him if he could not punch in the numbers himself and he said it was against company policy, even though i was right there and had already shown him by drivers license.
I went over, tried to swipe it myself and said there must by something he can do to allow me to use my Amex, and also told him in forceful terms (absolutely no swearing)
that i suspected he was trying to scam me into buying his expensive insurance.
At this point, something very strange happened.
The rep basically refused to complete the transaction and tried to get me to leave.
I promptly refused, and tried to get Enterprise corporate on the phone to get them to resolve this.
No one was available so i tried to get expedia to deal with the rep but he was absolutely stubborn.
Just to try to get the transaction done, i even offered to apologize, even though i certainly did not feel i had in anyway been abusive, and he still refused to finish the reservation.
I wound up renting a better car for less from Budget at the next counter, using the same Amex with no trouble.
I'm suspicious of what this man was up to and how my card did not work on his machine, the way he took offense at my legitimate concern about why the car was not working (scam or not?) and have decided to look into my legal options against Enterprise Corporate.
I was wondering if anyone else had similar experiences.
thanks |
You probably had three strikes against you:
1. You had a valid reservation which they were going to dishonor and they probably would prefer to not have to reveal this.
2. You knew your rights.
3. You told them you didn't want CDW.
Given all that, I can understand how they'd want to get rid of you.
You probably don't have any legal rights, but coming here and pounding on them is a good start.
I'm surprised you're not getting better treatment in this thread.