I was surprised not to see a thread for AA, although from what I remember of ERAC, the poor souls are probably too bleary-eyed after work to log on, or curled in the fetal position under their desks sucking their thumbs and shivering at the prospect of having to get up and do it all over again tomorrow.

I quit ERAC 2 years ago after making every attempt to make my issues known and allowed more than ample time for improvements to be made. I could never understand how it made sense to "promote" someone, yet their paycheck reflects a decrease. How does it make sense to base promotion on areas most susceptible to shade? (Who doesn't know someone who changed the customer telephone number in the computer to prevent an esqi call?)

ERAC doesn't seem to get that the customer should come SECOND. Employees should always come first because that's who is taking CARE of the customer. Treat your employee like crap and what kind of service do you think is going to be given to the customer? As far as I'm concerned, the first order of any business should be to make it easy for the employee to do their job well. Like, ummmm, say, have enough PARKING so their day isn't started out on a bad note or have enough pens in the branch.

IMHO, the real problem is NO ONE at the top seems to have the balls to stand up and say, "Enough!" Enough with the shade, enough with the threats, enough with the culture of mediocrity, enough treating the customers better than the employees, enough with avoiding the elephant in the living room! And enough with my vent, because ultimately I'm preaching to the choir and it won't make any difference--it damned sure didn't when I was still there.