stealing from customers used to happen all the time at my old branches. often the cars would be collected from customers by drivers who would drive straight into the wash bay and smuggle the stuff out of the car into their own car parked in the yard without anyone knowing. if the customer phoned up we would go and check the car for coats/umbrellas etc and they obviously wouldnt be in the car. only when this happens a few times over a few months do you start to realise thats its being smugggled by the people collecting the car. if you got on well with the drivers and they trusted you, they would sometimes tell you stories of what they've collected - mostly cds.