Ok...so this guy said it was him, his wife and daughter. So that means if he was driving, either his daughter or wife had to be sitting in the back seat. If my reasoning is correct, I think it would follow that his wife or daughter is blind as they did not see these coats sitting right next to them when they got out of the car.

I always felt for that traveler that was alone and left a bag or some personal item in the back seat or trunk. But here, he had a member of his own family sitting right next to these coats and they obviously didn't care too much to take them out of the car. Blame your stupid family, don't blame Enterprise.