Quote:
| Originally Posted by bleedgreen Scam artists for sure...had expeditions go out with factory wheels and come back with wheels from three-years ago's model. Radios switched out, etc. |
That's got to suck. I hope you slam those guys with felony charges.
Quote:
| Originally Posted by bleedgreen I'm not burned out by any means, I don't have a sway one way or another. I think it's a gray area. The manager knows which employees are shady. If you've developed any sort of rapport with your people you'll know if you need to talk with them about ethical issues when a customer complains and that employee checked in the car. But for the ones that are honest, (contrary to popular belief, I believe this is the majority, not the minority) you have to take complaints of stealing without proof.
The car prep comment is cute...theoretically yes...but half of the cars go back out with a Windex of the windshield/cup holder and nothing more. Especially dealership deals where the previous customer only had the car 4 hours. In those cases, the employee does the quick once over and flips the car to the next customer. Employees are supposed to do this upon check-in, you're absolutely right. If you forget something, shouldn't you also shoulder some responsibility? |
Yes, of course a forgetful customer should shoulder some responsibility. Of course the renter should give the car the fifteen second inspection when he drops it off and understand that that a lost item may never be returned. But if he does leave something behind and comes back in ten minutes and the car's still there...