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| Originally Posted by FailingEnterpriseAdmin That's got to suck. I hope you slam those guys with felony charges.
Yes, of course a forgetful customer should shoulder some responsibility. Of course the renter should give the car the fifteen second inspection when he drops it off and understand that that a lost item may never be returned. But if he does leave something behind and comes back in ten minutes and the car's still there... |
the cases aren't bulletproof. who's to say the last employee didn't notice the wheel-switch, you can't always pin it to a specific customer without a doubt. You just hope your employees are diligent on the check-in...and as you pointed out, if some employees don't even notice a coat lying on a backseat, they're not going to notice a wheel switch out or radio switchout.
I do agree on the coat argument if they're back in 10 minutes and the car is still there...something's wrong or they didn't actually forget anything. But do you conduct a search and seizure on your employees because of it? How do you get around harassment claims if you do this? deep pockets...need to insulate yourself from lawsuits as a company, even from your own employees. I'm not agreeing here, just playing devil's advocate.