Quote:
| Originally Posted by bleedgreen the cases aren't bulletproof. who's to say the last employee didn't notice the wheel-switch, you can't always pin it to a specific customer without a doubt. You just hope your employees are diligent on the check-in...and as you pointed out, if some employees don't even notice a coat lying on a backseat, they're not going to notice a wheel switch out or radio switchout. |
Yeah, I'm sure this has got to be tough. Maybe video of the vehicle leaving the lot?
Quote:
| Originally Posted by bleedgreen I do agree on the coat argument if they're back in 10 minutes and the car is still there...something's wrong or they didn't actually forget anything. But do you conduct a search and seizure on your employees because of it? How do you get around harassment claims if you do this? deep pockets...need to insulate yourself from lawsuits as a company, even from your own employees. I'm not agreeing here, just playing devil's advocate. |
I would think a smart manager would find a way to get the word out that the coats need to materialize immediately and then find a way to step out of the area so they could re-appear without blame or fault. Later, a quiet word might help prevent this in the future.