Originally Posted by Unregistered

To me, this sounds like a customer who is trying to get their rental free. Because you leave something in the car, does NOT mean that you can get a free rental if we dont find your item. I mean, what if the customer left it in the hotel, or at grandmas house? There is no proof those coats were in the car, so why should erac absorb a 200 or 300 dollar rental because of this??? You dont know this customer, neither does erac. chances are, this customer cannot be pleased either way if she is going to complain on and on about something she left in the car. I once left my coat on an airplane, and it was not to be found, but I didn't bitch and complain about my ticket not being comped! YOU are responsible for your own items....and ERAC IS NOT RESPONSIBLE FOR ITEMS LEFT IN THE CAR!!!!!!!