Quote:
| Originally Posted by Unregistered Hi All,
Yesterday I received a letter from Enterprise regarding damage to a vehicle I rented over a month ago. Needless to say I was completely shocked because I definitely know that I did not cause the damage to the vehicle that ERAC claims I did. I am a pretty good customer there (I rent from them roughly twice a month) and I have even been back to rent other vehicles since the one they say I damaged. I have already cancelled my credit card so that they cannot automatically charge the damage to ($428 CAD) it. I plan on fighting this to the death if I have to, do they have a case against me? Wouldn't they notice the damage right after I dropped the car off? The agent never did a walk around with me when I dropped it off, but they never have before either. I simply drop the keys off and I'm on my way. How can they be sure nobody else damaged the car since I last rented it? Like I said, I rented the vehicle around a month ago!
PS: I was also "accused" several times about another car that I rented there and returned. They thought I never returned it when in fact they lost it and another customer had it for a few weeks. I received several calls regarding it and I had to keep telling them I returned it.
Sorry for the long winded message, I am really pissed right now and it's all I can do to not go down there and smack someone upside the head. |
Call the Loss COntrol Manager back and tell him that once they let you leave the office without holding you accountable for the damage they "released you of all liability". I used to have reps fuckup and not tell customers about damage and I would find it an hour later and call the customer and my Loss Control would tell me tought shit. The only way they can get you is if you dropped it at a shop but even then they would have to call you. Ask for the estimate and see when it was written. If the damage is that noticable then they probably would not have rented it again. If the estimate was done weeks later then tell them to piss off.