Originally Posted by FailingEnterpriseAdmin

I completely agree. With every problem, they had an excuse at the ready, and since I wanted it to work out, I just kept rolling with the punches. I was friendly, got to know some of the employees, and we even talked about their vacations and families. The branch is right around the corner from my building and since I'm an urbanist and know the value of a local neighborhood (yes, I'm a big Jane Jacobs fan), I really, really wanted it to work out.

I was never demanding or rude, or anything. Right up until the end, I believed these problems were out of their hands, probably because that's the spin they kept putting on everything.

I have never, never been one of those people who shout or get rude and demanding. It just doesn't work and it's really bad manners. I always figured I could get what I wanted by just being a good customer and a helpful, friendly guy.

I'm also not the kind of guy who sues someone over an issue like this. I'm a scientist/engineer/geek in many ways, and the way we solve problems is to figure out what's really going on and what's the root cause, and we work together and share information and we make the world a better place. It's guys like us who put a man on the moon.

I'm still amazed that now that Enterprise is having these problems pointed out to them so clearly on the Internet they're not doing something about them. Well, they've got political and financial goals that are more important than solving problems.

Like I've said before; it's a clash of cultures. I want to get the facts out and solve problems and they want to keep the commission check gravy train going for as long as possible. The Internet and free speech are going to last a lot longer than these idiots.