[FailingEnterpriseAdmin]

Originally Posted by GP51 Weidner's Bitch

I've mentioned that to my "superiors" many times, but was shot down. No, as I've stated on here before, their response is always "We are better than the competition, and we'll never go to the quick in-and-out method because we have better and friendlier employees that like to greet customers with their smiling faces. This shows we are superior to the competition." Uh-huh, superior all-right. You know, every time I go to Target, I get a little bit annoyed by them asking me if I'd like to save 10% by signing up for a Target credit card. But, it's a simple no, and they are done asking. I can only imagine how annoyed our customers get on a daily basis by the amount of upsells we attempt, followed by three or more of the "are you SURE" questions we must ask in trying to force CDW down their throats. But, I'm probably just blinded, and this is really the superior service we offer (SARCASM!!!).

Enterprise should also provide soft drinks for the poor bought-in drone working at their counter, because chances are they've been there for 10-12 hours already without even a small break. Of course, this is never mentioned in the day in the life on their website!

Admin - I'm glad you got taken care of as quickly as you did. I know you don't like to mention which company it is, but I'd really like to know what the procedure is with them - do you just show up, tell them your name, sign a card, and go pick up your car in a specified space? If so, that's AWESOME and how it should be. Plus, I'm sure the person behind that counter is also smiling and no "better" than the Enterprise employees!

Actually, I no longer have to even sign anything. It's just name, keys, space. At the airports, I have to show a driver's license to get out of the lot. At my regular branch, I don't even have to do that; they know me. They really want me as a happy customer and they really show it. At Enterprise, the only thing I got from being a regular corporate renter was a higher rate than the walk-up rate. How long will someone put up with being penalized for being a regular customer?