Quote:
| Originally Posted by Do you need a drink?? http://www.theautochannel.com/news/2...28/206231.html In this article, it details how one of ERACs customers in the US was killed in an accident and 5 other people were injured because ERAC rented him a vehicle with bald tires. A situation I think everyone who has worked in rental is familiar with! Enterprise's defence was that they dont train the car preps to check tires for wear and rely on services/warrenty schedules (which we all know never happens!) To make ERAC feel really stupid the wife of the dead man offered to provide each of the 1,330 branches in the US with a $2.50 tire tread guage using the proceeds from the settlement. ERAC should be ashamed of itself! |
Whilst we are not trained to check tyres and other mechanical issues, these items are checked on every valet of the vehicle, i have personnaly brought worn tyres and other issues to the attention of office staff, only to be ignored and the vehicle rented.
On our check sheets there is a section relating to tyres, if this is ticked or the tread entered, then the person who entered this information is liable, regardless of been trained or not.
You may have noticed that on the check sheet you are meant to print and sign your name, if you do not print and sign you can not be held liable, my advice is only sign or print, not both.