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| Originally Posted by realitycheck What does this information have anything to do with what happened with the rental return? I love how customers add useless and frivolous detail to their story when they are trying to explain how they've been wronged. Makes it more dramatic. Personally insulting?? Get over yourself. It's a customer service situation that needs to be handled, not a personal attack on everything you and your wife stand for. |
I think people add this sort of information because they're not used to being falsely accused of willfully damaging rental cars. Sure, some customers are scam artists, but a lot of us can't even imagine being a scam artist.
It sounds like the guy has integrity and isn't used to being accused in this way.