[HERTZGIRL]

Originally Posted by FailingEnterpriseAdmin

Hello All,

I flew in to the Tampa airport today, and while I was waiting for my luggage, I got to observe the Enterprise rental counter.

Behind the counter was only one employee, a tall white guy, looked about 24, with white shirt and a striped tie. During the ten minutes I watched him, he was still talking with the exact same customer, even though six additional customers had now joined the line. At this rate, the customer at the end was in for a more than one-hour wait.

By contrast, I went to the counter for the company I normally use and they had three people working and no line. I had keys and was gone in 45 seconds.

How many times do I have to keep making this point, Enterprise? Your insistence on having a ten-plus minute conversation with every customer, while chronically short-staffing your branches, is going to drive away every customer who values their time in the slightest. No business traveller will ever put up with this.

Oh, and for the entire ten minutes he was doing the "upselling", he was chewing gum with his mouth open.

Andy Taylor: Do you just completely not travel by commercial flight anymore and just never see this?

Doomed.

I hope the Co. you used was HERTZ!