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Old 2006-05-06
slave no more slave no more is offline
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Join Date: 2005-12-22
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Default Re: Self-Service Car Rental

In other words you have to clean the car yourself and you cannot keep it longer than originally reserved if something comes up or I guarantee there is some huge fee. I see the same issues as with ERAC except there is no one around to yell at. It is a cool concept but without the human factor if your fucked your fucked. You arrive to the scene and the car is damaged that you reserved. OOPS. You get there and there is no gas in it.....OOPS. Its filthy....OOPS, the tire is flat, the windows broken it wont start someone else happened to reserve it at the exact same time etc.etc.etc. I don't doubt that something like that would be cool as an option as opposed to the only way to do it but to not have people there a) leaves the opportunity for more mistakes and b) takes jobs from people because someone is too "important" to have a conversation with someone who is trying to help them. Should ERAC stop pushing reps to hammer CDW. Yes they should but also they should teach them how long is too long to talk to a customer and how to read "shut the fuck up kid I am late" body language.
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