Originally Posted by 45 Up North

Hey, lets not get all defensive here. I'm just a slave at ERAC right now.

You say its overpriced. It's usually priced 5.00 less than our competition.

Oversold? Erac tracks CDW sales but we don't get comission or bonuses based on it.

Accused of an accident? At my office if you miss the damage on the check in then it's the branches fault and they have to eat shit and fix the car out of pocket. Yes it comes out of the bottom line for the branch that month. We can't just call someone and say they damaged the car. We also don't allow people to drop off cars afterhours to prevent this type of situation.

Don't need it? Ok yeah you have insurance on your car but what about the asshole that just rearended you. Too damn bad. You could have paid 15.99 for one day of "protection" and walked away with a smile. But you had to use your own insurance and now you are pissed off at me because I told you I would collect your 500.00 deductible if anything happened to the car. It drags on for about six months while you pay higher premiums to your insurance all because you didn't need any protection. Do the math if you rent longer than a week its not worth the price. However about 80% of the ERAC rentals are 2 days or less.

Look, I'm no cheerleader for ERAC. I hate my job about 70% of the time. We are overworked, pushed hard to sell all the additional items we offer, and we are of course underpaid. You just need to be rational and look at the larger picture here.

There are problems with everything that we do. What matters is what we do to fix them and not make the same mistakes.

I rented about 30 cars today and only sold DW to 2 customers. 3 of them returned and I had to charge one a 1000.00 deductible for a 6 hour rental and he got sideswiped in a parking lot. He wasn't even in the car. I bet he wished he had the DW on his rental.