Our group is doing well. This website has many valid complaints. Each office is operated differrently and with the constant rotation (or employee turn-over), the people who helped you at the Folsom St. back in the days most likely no longer are at that office anymore so it's nothing that the current employees at that office would take personally. As much as the situations you describe do happen, it happens at any office whether it's Enterprise or any other rental agency. The good thing with Enterprise is that whatever complaint you have, they are usually able to assist you with making accommodations for you before you leave that office...other companies you have to sit there holding the line for an 800# or writing a letter to corporate. If you rented at one office for a whole year, it's best to call to confirm next time even if you have a reservation if you've had bad experiences with that one office. Enterprise has a location every 15 miles in Northern California so I'm sure you would have been able go to an office that would accomodate your needs. Reservations cancel all day and some never even have the common courtesy to call us because we make it convenient with no cancellation fee. Some even make several reservations under one name at different offices...yea...we catch on to all you customers who try to work the system. Working our new employees for free-upgrades and squeezing discounts from them from a car that's completely fine. If we held a car for every single reservation made, there wouldn't be any left for walk-in and no one would ever get a car unless they had a reservation. Some rental companies don't even accept walk-in's at all unless they're at a sky high price. As you notice, even Hertz Gold Crowne members are getting screwed by Hertz's high prices. So for those that have a bad experience, it can happen to anyone, just like any other bad experience in life. There are other offices in S.F., therefore, if you had bad experiences with that one office, why continue to rent from there and why not talk to a manager about your situation? Most of the time they will remember you once you voice your opinion and make sure that next time you rent, you will get what you want or even more. That's the good thing about Enterprise, we take good care of our customers so we win them for life. What you have to do is be mature about it, learn from it, let it go and move on. Most customers who love us or the branch they rent from regularly are well taken care of especially if they've built a relationship. Those who love us and continue to be loyal are who keep us as the LARGEST rental company that exists...and still growing. It will be hard to get rid of all of us 'green-bleeders' when we provide opportunities to employees at over 5,000 offices worldwide. Bad experiences can happen with any company, that doesn't mean that everyone will have that experience. If there are so many bad experiences with Enteprise out there, why do we continue to grow each year?
I'm glad you have this website here...for the few years it's been up because it lets people vent and voice their opinion but it will be hard to bring down a company that's been around for 59 years and has never had an unprofitable year or a lay-off. But, GP23 is one group that has a higher employee retention rate then other groups. Plus, giving rental a chance will teach you how to run your business but it doesn't mean you have to stay there. You can look into going into other positions in corporate or at least have it as a resume builder for those who are curious about giving ERAC a shot if there's really nothing lined up...when you have the right manager, you may even like it. If not, at least you got the training.