Our new GM (just in the job 60+ days now) and one of the new GRM's, are both from the "bluegrass" group, and I have heard nothing but good things about them. The new GM has made a point of meeting with all mt's/ma's from every area, in small groups...and I hear the new GRM, who shares an office with a local branch, will help wash cars and go on pick-ups when they get busy, all without anyone even asking.