First of all, I've gone through a large portion of this site, nice job Admin. At this point, I'm neutral, and can't really decide on ERAC. I believe it is truly dependent on the Branch Managers/Area Managers with whom you rent. For example, if the Admin came in, especially with a Corporate Account, and complained once, we would go out of our way to make sure it didn't happen again next time, which is the reason ERAC has 80% of it's customers completely satisfied. I am convinced that the recruiters, Area Managers, and Branch Managers you work with...suck.

Depending on your deductible, and the length of time you plan on having the rental, Damage Waiver is worth the price. A former post said that you should check to see if it is packaged with other insurance, and you should. The Damage Waiver is an enterprise product, the other two are done by a third party company. It is not insurance. It waives you of responsibility for damage/theft to the vehicle, and if you only have the car for a couple of days, is well worth it, especially if you are going out of town. If you are thinking to yourself...I'll be around home, keep in mind that the majority of accidents...over 85% (actually, I think it's closer to 90+) happen within 5 miles of home. If something happens while you're away, it is a lot easier to switch out at another Enterprise branch if you have the waiver.

Also, I see a lot more damage on cars now than I did before I was properly trained on how to check for damage, and after I had some experience doing it. Most people don't understand there are certain guidelines to follow as you walk around the vehicle.

Also, the majority of employees are not trying to "scam" you out of your money. No one enjoys doing a DX, the erac term for a damage report while the car is on a rental. They have no incentive what so ever to do it. It does not reflect on their performance as employees, and also holds no financial incentive to the branch.

Anytime there is damage, the Loss Control team will (should) look to see if it was on previous contracts. Make sure they do that.

When you originally rent the car, do a thorough walk around. This means check the windshield, step a couple of feet back, and change the height from which you are looking at the car as you walk around. This will allow you to see damage which can be hidden from one height, like Hail Damage.

There was an article posted earlier, explaining how the extra insurance is not worth it when you do the math. Economically, it may be correct. Actually, I'd be an idiot to disagree with it, so it is correct. But it doesn't take into account the fact that Damage Waiver puts you into a hassle-free, worry-free situation while you are driving SOMEONE ELSE'S car.

And please don't be the jack-ass customer that wants to write down everything they see. If it's smaller than a dime/quarter, and it's not a scratch in the paint (meaning you see no paint, rather black), let it go.

If you feel like you are being deceived, go to the district manager and let him know. But keep in mind no one is intentionally trying to deceive you.