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Originally Posted by Unregistered  If this is true, it certainly wasn't explained this way.
Why would this cause a rental to "go shitty" though? If a person who qualifies signs the contract stating that they are responsible for the rental and has a family member as an additional driver, what's the problem? |
The problem is that ERAC has qualifications in order for people to rent for security reasons. They are basically giving you a 10, 20, 30 40 thousand dollar car for the swipe of a credit card and a handshake. If they were to allow people to just rent cars for people who do not qualify then the original qualification reasoning goes out the window. Don't qualify to rent a car because you cannot afford it? Then have your cousin do it for you and then you magically are qualified. And who is say who is family? How do we know he is your father? He could have the same last name and be some random black guy you met who found out you had a rentla AND the same last name. The way they get away from being racist is by being consistent and setting up unbiased rules such as if you don't qualify to rent you don't qualify to be an additional driver. This was probably the only rule that ERAC got right when it came to renting a car. And in my opinion people who make excuses like race for not being able to do something either don't understand, aren't fully informed or are just looking for a cop out. Maybe there was racism involved, who knows but one thing is for sure from what you described the rep who stopped you from having your "father" be on the rental actually followed correct procedure. They should have told you about needing to qualify the additional driver when you called the day before. That is were the mistake was made.
And just because family rents for family does not mean that it won't be a bad rental. Trust me when I say family is the worst when it comes to renting a car for. Cousins, parents even children take advantage of their own families. Lucky for you there isn;t that issue but believe me when I say it happens more than not.