what i don't understand is how it is erac's fault when a customer says they were never told, when you leave the branch, you get a pick copy of the contract that states everything clearly asshole. the problem with you whining bitches is the when you come in to rent the car, you act as if you are so important and are too busy to actually listen to what the rental agent has to say. the customers always "yes" the rental agents just so they can get on the road, and then it's erac's fault when you say you didn't know you had to match the gas, couldn't leave the state, that the cdw was a per day charge...honestly, if maybe customers didn't treat erac employess like burger flippers at burger king and actully treated them like the college educated people that they are, then there woudn't be this many discrepencies. the problem with you cheap bastards(who book an ecar just so you get the free upgrade) is that you look for anyway to get money off your bill... for god sakes do you go to blockbuster and ask for half your money back beacuse the movie wasn't as good as you thought it was going to be??? ...no you don't ....moral of the story...pay attention or read the contract you lazy bastard.............by the way ,you aren't as important as you think you are...