Quote:
Originally Posted by Captain Fucking Bleedgreen  sorry, got distracted by my mule...
anyway, regarding the three points above, yes I've said them all and we were washing a car, gaining a car or honoring a reservation. I understand some people stretch it because they're overbooked etc.
But it's big business, shit happens. what about:
~no points
~no closing costs
~no hassle pricing
it's sales, you do what you can and it's always colored sweetly for the customer and shit doesn't always work out perfectly. |
I'm going to push back hard on this:
1. Just because it's "big business" is not justification for lowered ethics.
2. Just because some other business lies to its customers doesn't justify Enterprise lying to their customers.
3. Just because it's
sales doesn't justify lying to your customers either.
4. Saying "shit doesn't always work out perfectly" is another way of saying "we gambled with your reservation, hoping a car would come back, and we lost the bet, like we do pretty much every day; better luck next time". If you confirm a reservation and then it "doesn't work out perfectly", that's a real problem, and it wasn't bad luck; it was intentionally cutting corners.
I'm disagreeing with your ethics here. It sounds like you're agreeing that Enterprise employees lie to customers and you're looking for excuses to justify it.
What are you, Captain Fucking Bleedgreen??? Oh, wait a minute.