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Originally Posted by FailingEnterpriseAdmin  I'm going to push back hard on this:
1. Just because it's "big business" is not justification for lowered ethics.
2. Just because some other business lies to its customers doesn't justify Enterprise lying to their customers.
3. Just because it's sales doesn't justify lying to your customers either.
4. Saying "shit doesn't always work out perfectly" is another way of saying "we gambled with your reservation, hoping a car would come back, and we lost the bet, like we do pretty much every day; better luck next time". If you confirm a reservation and then it "doesn't work out perfectly", that's a real problem, and it wasn't bad luck; it was intentionally cutting corners.
I'm disagreeing with your ethics here. It sounds like you're agreeing that Enterprise employees lie to customers and you're looking for excuses to justify it.
What are you, Captain Fucking Bleedgreen??? Oh, wait a minute. |
It's not always intentional. I bleedgreen and you have the opposite bias.
Hotels overbook on holiday weekends with an apology and a discount for nextime and send your ass packing down to the next nearest hotel. We overbook because people don't show up occasionally. It makes fiscal sense that you'd have a portion of rides overbooked to compensate for the reality of no-shows.
~We are relatively leniant on our cash qualifications so we can't charge a booking fee upon the reservation because we'd lose so much cash business.
~We get insurance/dealership/bodyshop deals all day long that don't have reservations and need rentals and are the backbone of our business
~we get internet deals pushed through at unrealistically low rates that have to be honored with no up to the minute cross-check on availability.
~I never said I was lying to my customers, I said I've done this and was really gaining cars, washing them and dancing like hell hoping for patience.
It happens, It's the reality of business I'm not advocating being unethical.