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Originally Posted by Captain Fucking Bleedgreen  It's not always intentional. I bleedgreen and you have the opposite bias. |
My bias isn't against Enterprise or "bleeding green". My bias is against lying to customers. Bleed green all you want; just stay away from fraud.
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Originally Posted by Captain Fucking Bleedgreen Hotels overbook on holiday weekends with an apology and a discount for nextime and send your ass packing down to the next nearest hotel. We overbook because people don't show up occasionally. It makes fiscal sense that you'd have a portion of rides overbooked to compensate for the reality of no-shows.
~We are relatively leniant on our cash qualifications so we can't charge a booking fee upon the reservation because we'd lose so much cash business. |
This sounds like "if we truly honored reservations it would reduce our profits, so we're not going to do it."
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Originally Posted by Captain Fucking Bleedgreen ~We get insurance/dealership/bodyshop deals all day long that don't have reservations and need rentals and are the backbone of our business |
This sounds like "if we truly honored reservations while also serving dealerships, we'd have to have more cars in the fleet and that would reduce our profits so we're not going to do it."
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Originally Posted by Captain Fucking Bleedgreen ~we get internet deals pushed through at unrealistically low rates that have to be honored with no up to the minute cross-check on availability. |
This sounds like "my employer is 30 years behind on technology and makes promises we can't honor. It's not our fault."
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Originally Posted by Captain Fucking Bleedgreen ~I never said I was lying to my customers, I said I've done this and was really gaining cars, washing them and dancing like hell hoping for patience. |
When you (or Enterprise) offers a confirmed reservation knowing full well that there is a very high probability that you're not going to be able to honor it, how is that not lying?
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Originally Posted by Captain Fucking Bleedgreen It happens, It's the reality of business I'm not advocating being unethical. |
"It happens"??? That's like saying "Shit happens", and if we allow people to dishonor their promises merely by saying those magic words, then promises don't mean anything anymore.
You're going to get really steamed when I say this (good), but this sort of rationalization sounds very Southern Californian. The impression that we Northern Californians have about the southland sometimes is that it's a place where people say whatever they need in order to get an agreement from someone, and then immediately forget their promises, later explaining "shit happens" if they need to.
Sorry, but the business world doesn't work this way. If Enterprise wants to operate like this, then they're going to remain out of the mainstream of American business and I'm going to continue to warn people about them.
Fondly,
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