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Originally Posted by FailingEnterpriseAdmin  My bias isn't against Enterprise or "bleeding green". My bias is against lying to customers. Bleed green all you want; just stay away from fraud.
This sounds like "if we truly honored reservations it would reduce our profits, so we're not going to do it."
This sounds like "if we truly honored reservations while also serving dealerships, we'd have to have more cars in the fleet and that would reduce our profits so we're not going to do it."
This sounds like "my employer is 30 years behind on technology and makes promises we can't honor. It's not our fault." |
The similies and metaphors you're using are taken out of context, I typed exactly what I meant. Misconstruing my statements is also an ethical breach. Would you prefer to hide behind contextual naivety? We both know you can't.
Am I blindly defending all ERAC practices? NO. we fuck up just like every business does. Do I think you're being unreasonably hard on ERAC because of your own experience and frustration? Yes. But I don't hold that against you. Do all branches in the world have nightly sales training and bait-and-switch training classes as your metaphors imply? NO.
I do think the technology is archaic. I do think it could be improved. I don't think we do any worse than any other rental company, and in fact, lead the industry with our offerings. I don't think we need to have a bulletproof, multi-billion dollar interface to rent cars either.
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When you (or Enterprise) offers a confirmed reservation knowing full well that there is a very high probability that you're not going to be able to honor it, how is that not lying?
"It happens"??? That's like saying "Shit happens", and if we allow people to dishonor their promises merely by saying those magic words, then promises don't mean anything anymore.
You're going to get really steamed when I say this (good), but this sort of rationalization sounds very Southern Californian. The impression that we Northern Californians have about the southland sometimes is that it's a place where people say whatever they need in order to get an agreement from someone, and then immediately forget their promises, later explaining "shit happens" if they need to.
Sorry, but the business world doesn't work this way. If Enterprise wants to operate like this, then they're going to remain out of the mainstream of American business and I'm going to continue to warn people about them.
Fondly,
Admin |
I'm not snowed by the "fondly" and am not steamed by the implication of my frame of reference. But I am steamed that you would draw attention to where I'm from with a stereotype. You pride yourself on ethical, logical discussions, but are quick to judge and throw out stereotypes to rationalize your responses.
I haven't lowered my standards by drawing conclusions on you based on your demographics, you should give your posters the same consideration big boy.
Sincerely,
Captain