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Originally Posted by Captain Fucking Bleedgreen  The similies and metaphors you're using are taken out of context, I typed exactly what I meant. Misconstruing my statements is also an ethical breach. Would you prefer to hide behind contextual naivety? We both know you can't.
Am I blindly defending all ERAC practices? NO. we fuck up just like every business does. |
No, you fuck up a whole lot more than other businesses do. Can you imagine what would happen to Fed Ex if a huge proportion of their overnight packages arrived a couple of days late and the response to complaining customers was something like "stuff happens", or "we didn't have enough planes; it's not our fault"?
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Originally Posted by Captain Fucking Bleedgreen Do I think you're being unreasonably hard on ERAC because of your own experience and frustration? Yes. But I don't hold that against you. Do all branches in the world have nightly sales training and bait-and-switch training classes as your metaphors imply? NO. |
I don't imply this at all. The original topic here was whether an Enterprise employee had to lie to customers in order to be successful. From what I've read from thousands of messages here, the answer is yes.
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Originally Posted by Captain Fucking Bleedgreen I do think the technology is archaic. I do think it could be improved. I don't think we do any worse than any other rental company, and in fact, lead the industry with our offerings. I don't think we need to have a bulletproof, multi-billion dollar interface to rent cars either. |
I've never asked for a "bulletproof, multi-billion dollar interface to rent cars". The Enterprise reservation system, from what everyone tells me, could easily be replaced a five-year-old PC running Windows 95 with a simple program on it that says "Yes!" to every reservation request. "Multi-billion dollar interface", my ass! I could build a replacement for $300 ($200 if I could use Linux)!
The proof of the pudding is in the tasting: even if an MT were to call up the national reservations line and explain that their branch is completely out of cars and they have 30 people on line, and beg to cut off reservations because absolutely none of them will be honored, their request will be refused and the reservations will continue to pour in. That's just insanity. Nobody who hasn't worked for Enterprise can believe this is actually true.
You just can't run a modern business in which the reservation system doesn't even make an attempt to talk to the inventory system, and management looks the other way because it's more profitable to just say yes to every reservation and them dump the problem on the branch.
Look at the way Wal-Mart and UPS and Dell can so effectively track every single part and parcel and keep everything running efficiently. Enterprise can't even keep track of $25,000 vehicles?
No, other rental car companies don't have these issues.
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Originally Posted by Captain Fucking Bleedgreen I'm not snowed by the "fondly" |
Good. That's not how it was intended.
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Originally Posted by Captain Fucking Bleedgreen and am not steamed by the implication of my frame of reference. But I am steamed that you would draw attention to where I'm from with a stereotype. You pride yourself on ethical, logical discussions, but are quick to judge and throw out stereotypes to rationalize your responses.
I haven't lowered my standards by drawing conclusions on you based on your demographics, you should give your posters the same consideration big boy.
Sincerely,
Captain |
Here's another stereotype that's starting to become apparent to me: green bleeders too often look for outside excuses to explain why they dishonor reservations, and it's never, ever, ever, ever their fault.
You can make an honest living, or you can lie to customers, but you can't do both.