[Captain Fucking Bleedgreen]

Originally Posted by FailingEnterpriseAdmin

No, you fuck up a whole lot more than other businesses do. Can you imagine what would happen to Fed Ex if a huge proportion of their overnight packages arrived a couple of days late and the response to complaining customers was something like "stuff happens", or "we didn't have enough planes; it's not our fault"?

since when the fuck am I Andy Taylor and call all of the shots? "you" post this as if I call the shots at ERAC. I have been posting that I think expecting perfectly executed service is just going to kill anyone and that shit DOES happen and I haven't defended our practices by saying that the system is perfect. I AGREE we need to improve and have a lot of room to grow there, but I don't agree that you should expect things to happen overnight or that our system is so much worse than other rental companies. I've rented from Hertz and Advantage (albeit not regularly) and they have the same fucking issues. Hertz gave me a dirty car and I had to wait while Advantage found me a car 3 years ago...IT FUCKING HAPPENS. It seems like you spend a lot of time trashing ERAC for things that go on elsewhere as well. No shock here given your site, but be realistic with your expectations.

I've never asked for a "bulletproof, multi-billion dollar interface to rent cars". The Enterprise reservation system, from what everyone tells me, could easily be replaced a five-year-old PC running Windows 95 with a simple program on it that says "Yes!" to every reservation request. "Multi-billion dollar interface", my ass! I could build a replacement for $300 ($200 if I could use Linux)!
The proof of the pudding is in the tasting: even if an MT were to call up the national reservations line and explain that their branch is completely out of cars and they have 30 people on line, and beg to cut off reservations because absolutely none of them will be honored, their request will be refused and the reservations will continue to pour in. That's just insanity. Nobody who hasn't worked for Enterprise can believe this is actually true.

This is not true. I tried to book a res out of group today through VIP and was told they were SOLD OUT! for that date. They do cut things off, there is just no perfect system. You're relying on humans to return things on time and people keep rentals longer than they're supposed to. I'm not advocating overbooking to an unreasonable extent, but you're there is no perfect check and balance.

You just can't run a modern business in which the reservation system doesn't even make an attempt to talk to the inventory system, and management looks the other way because it's more profitable to just say yes to every reservation and them dump the problem on the branch.

it does make an attempt, albeit a sad one.

Look at the way Wal-Mart and UPS and Dell can so effectively track every single part and parcel and keep everything running efficiently. Enterprise can't even keep track of $25,000 vehicles?

No, other rental car companies don't have these issues.

smoke and mirrors...you're right other rental companies are perfect, we're the only imperfect ones in the bunch, and B of A is the only imperfect Bank, Wells Fargo, Washington Mutual and all credit unions have 100% customer satisfaction rates. I hope you're fucking kidding.

Good. That's not how it was intended.

a little sarcasm from Admin. Haven't seen that in a while.

Here's another stereotype that's starting to become apparent to me: green bleeders too often look for outside excuses to explain why they dishonor reservations, and it's never, ever, ever, ever their fault.

Glad I could help fuel your biases. Here's one for you: people running hate sites have no inclination toward objectivity and every company outside their target is perfect.

You can make an honest living, or you can lie to customers, but you can't do both.

I haven't had to lie to my customers and I do make an honest living. But I'm the minority on your site. That doesn't mean you're not getting an imbalanced and unbiased sampling based on the premise of your site.