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Originally Posted by Captain Fucking Bleedgreen  since when the fuck am I Andy Taylor and call all of the shots? "you" post this as if I call the shots at ERAC. |
I was responding what you said:
"NO. we fuck up just like every business does."
So when I said "you", I meant "Enterprise", like you did when you said "we".
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Originally Posted by Captain Fucking Bleedgreen I have been posting that I think expecting perfectly executed service is just going to kill anyone and that shit DOES happen and I haven't defended our practices by saying that the system is perfect. I AGREE we need to improve and have a lot of room to grow there, but I don't agree that you should expect things to happen overnight or that our system is so much worse than other rental companies. I've rented from Hertz and Advantage (albeit not regularly) and they have the same fucking issues. Hertz gave me a dirty car and I had to wait while Advantage found me a car 3 years ago...IT FUCKING HAPPENS. It seems like you spend a lot of time trashing ERAC for things that go on elsewhere as well. No shock here given your site, but be realistic with your expectations. |
I rent from other rental car companies all the time and there's no comparison. At Enterprise, they dishonored 10 out of 15 reservations. At the national chain that I rent from regularly now, they've dishonored 0 out of 60 reservations, they've never tried to upsell me and the average length of time it takes to pick a car is 10 seconds, compared with 20 minutes at Enterprise.
The things that I criticize Enterprise for don't "go on elsewhere as well". There's no comparison.
Saying "everyone else does it" is a excuse I've heard repeatedly at Enterprise and it's simply not true.
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Originally Posted by Captain Fucking Bleedgreen This is not true. I tried to book a res out of group today through VIP and was told they were SOLD OUT! for that date. They do cut things off, there is just no perfect system. |
Wait a minute; evidence that Area Managers do sometimes call NatRes to cut off reservations in no way refutes my claim that nobody below an Area Manager (whom I hear mysteriously can't be found whenever the car shortage gets really severe at a branch) is authorized to do this.
Yes or No: Can a branch employee cut off reservations at NatRes or on the Internet? From everything I've heard, the answer is no. They have to find their Area Manager and I keep hearing the typical response is to deny the request.
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Originally Posted by Captain Fucking Bleedgreen You're relying on humans to return things on time and people keep rentals longer than they're supposed to. |
Yes, and you know this is going to happen on a fairly regular basis, and you have a detailed historical record of how frequently this happens, and Enterprise refuses to keep enough cars around to accomodate this. The problem isn't customers who keep cars; the problem is running at 92% occupancy.
Enterprise cannot simultaneously claim that cars come back late all the time and that when they do it's a complete surprise that no one could have prepared for.
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Originally Posted by Captain Fucking Bleedgreen I'm not advocating overbooking to an unreasonable extent, but you're there is no perfect check and balance. |
So, what are you saying? That you advocate overbooking only to a "reasonable" extent? Ten reservations out of 15 dishonored. How many out of 15 do you consider "reasonable"? (I honestly wouldn't mind if it were one or two).
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Originally Posted by Captain Fucking Bleedgreen it does make an attempt, albeit a sad one.
smoke and mirrors...you're right other rental companies are perfect, we're the only imperfect ones in the bunch, and B of A is the only imperfect Bank, Wells Fargo, Washington Mutual and all credit unions have 100% customer satisfaction rates. I hope you're fucking kidding. |
I've never demanded that Enterprise be perfect, or anything even close to that. If you want to keep claiming that as an excuse to ignore what I'm saying, I can't stop you.
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Originally Posted by Captain Fucking Bleedgreen a little sarcasm from Admin. Haven't seen that in a while.
Glad I could help fuel your biases. Here's one for you: people running hate sites have no inclination toward objectivity and every company outside their target is perfect. |
Nice try. Read the site. I'm sure there are plenty of people at Enterprise who can't possibly process the concepts on this site and quickly dismiss Failing Enterprise as the work of a guy who has "no inclination toward objectivity" and who thinks "every company outside their target is perfect".
I realize there is a very strong customer-proof and logic-proof force field up at Enterprise and that for a lot of employees it's really, really important to preserve the emotional investment they've made in Enterprise to find some way, any way, to dismiss Failing Enterprise. People outside Enterprise know this is a losing battle.
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Originally Posted by Captain Fucking Bleedgreen I haven't had to lie to my customers and I do make an honest living. But I'm the minority on your site. That doesn't mean you're not getting an imbalanced and unbiased sampling based on the premise of your site. |
I agree that posters on Failing Enterprise do not represent an unbiased or random sampling of Enterprise customers or employees. Of course.
But I also assert that Enterprise employees who are completely bought in (I'm not implying you here) and who have been sold this whole story of making a fortune at Enterprise and who have been brainwashed by the corporate culture are in no way able to have a balanced or unbiased view of Enterprise either. I'm sure plenty of people at Enterprise dismiss FE by saying "That's just a bunch of people who couldn't hack it".
A nice test will be when and if Enterprise decides to go public or do a partial spin-off. Wall Street analysts have years of experience seeing through the bullshit spouted by bought-in employees. Failing Enterprise will be an invaluable source of "unofficial" information useful in pricing the offering.